Privacy Policy | The Talking AI

Privacy Policy

TMS Productions, LLC d/b/a The Talking AI

Effective Date: April 21, 2026  |  Last Updated: April 21, 2026

1. Introduction

TMS Productions, LLC, doing business as The Talking AI ("we," "us," "our," or "the Company"), provides AI-powered voice assistant technology to real estate brokerages. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we share it, and your rights regarding that information.

This policy applies to all interactions with our services, including but not limited to:

  • Our website and online contact forms
  • Phone calls (inbound and outbound), including calls handled by our AI-powered voice assistant
  • Text messages (SMS/MMS) sent to or from our business phone numbers
  • Email communications
  • Customer relationship management (CRM) records

By submitting your information through our website, engaging in a phone call with us, or opting in to receive text messages, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2a. Information You Provide Directly

When you submit an inquiry through our website contact form, call our office, or otherwise communicate with us, we may collect:

  • Contact information: First name, last name, phone number, and email address
  • Real estate inquiry details: Whether you are buying or selling, property address, budget, timeline, mortgage pre-approval status, and motivation for selling
  • Free-text messages: Any additional information you choose to share (e.g., the "Anything I Should Know?" field on our contact form)

2b. Information Collected Automatically During Calls

When you engage in a phone call with our AI voice assistant or a member of our team, the following information may be collected:

  • Call metadata: Phone number, date, time, and duration of the call
  • Call recordings: With your verbal consent, calls may be recorded for quality assurance and training purposes
  • Call summaries: Our AI assistant generates a written summary of the conversation, including the topics discussed, any qualifying information you provided, and action items (e.g., scheduled appointments)
  • Caller classification: Our system categorizes callers (e.g., buyer, seller, existing client, service provider) to route your inquiry appropriately

2c. Information from Third-Party Sources

We may supplement the information you provide with data from the following third-party sources:

  • Property data providers (e.g., Realtor Data API): When you provide a property address, we may look up publicly available property records including estimated value, square footage, lot size, year built, tax information, listing status, and comparable sales data
  • Lead generation platforms: If you submitted an inquiry through a third-party platform (e.g., a real estate listing website), we may receive your contact information and inquiry details from that platform

2d. Information Collected via SMS

When you send or receive text messages to or from our business phone number, we collect:

  • Your phone number
  • The content of the messages
  • Opt-in and opt-out status

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Responding to your inquiry: Contacting you by phone, text, or email regarding the real estate services you requested
  • Lead qualification: Determining how best to serve your needs (e.g., scheduling a discovery call for qualified buyers or a listing presentation for sellers)
  • Appointment scheduling: Booking and confirming meetings on your behalf
  • Customer relationship management: Maintaining records of your interactions, preferences, and transaction history so we can serve you effectively
  • Property information: Looking up property details relevant to your inquiry so our team can provide informed assistance
  • Follow-up communications: Sending appointment reminders, follow-up messages, and relevant updates related to your real estate inquiry
  • Service improvement: Reviewing call recordings and summaries to improve the quality of our service
  • Compliance: Maintaining records as required by applicable laws and regulations

We do NOT use your information for: Selling or renting your personal data to third parties for their marketing purposes, sending unsolicited marketing messages unrelated to your inquiry, or sharing your data with unaffiliated third parties for their independent use.

4. AI-Powered Voice Assistant Disclosure

Our platform provides AI-powered voice assistants to real estate brokerages for handling inbound and outbound phone calls. These AI assistants are designed to:

  • Answer incoming calls and route them appropriately
  • Make outbound calls to respond to website inquiries
  • Qualify leads by asking relevant real estate questions
  • Schedule appointments with real estate agents
  • Provide property information when asked

Important disclosures:

  • Our AI assistants will always identify themselves as AI at the beginning of every call. We will never attempt to pass off an AI as a human.
  • The AI assistant will inform you that the call may be recorded and will proceed only with your verbal acknowledgment.
  • If you prefer to speak with a human, you may request to be connected to a real estate agent at any time during the call.
  • Call recordings and AI-generated call summaries are stored securely and are used only for the purposes described in this policy.

5. Text Message (SMS) Communications

We may send you text messages related to your real estate inquiry, including but not limited to:

  • Follow-up messages after a phone call
  • Appointment reminders and confirmations
  • Responses to your questions or requests

Consent: We will only send you text messages if you have provided consent, either verbally during a phone call with our AI assistant or by submitting your phone number through our website contact form, which includes an SMS consent disclosure.

Message frequency: Message frequency varies based on your inquiry and interactions. Typically, you will receive no more than a few messages per month.

Message and data rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. Upon receiving your opt-out request, we will confirm your removal and cease sending further messages.

Help: For assistance, reply HELP to any message or contact us using the information in Section 11.

We do not share your phone number or opt-in information with third parties for their marketing purposes.

6. How We Share Your Information

We may share your information with the following categories of recipients, solely for the purposes described in this policy:

  • Real estate agents and team members: Your inquiry details, call summaries, and qualifying information are shared with the real estate agent assigned to your area or inquiry so they can serve you effectively
  • Service providers and technology platforms: We use third-party platforms to operate our business, including customer relationship management systems, AI voice agent platforms, telephony and SMS services, property data providers, workflow automation tools, and email service providers
  • Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

We require all third-party service providers to handle your information in accordance with applicable privacy laws and to use it only for the purposes for which it was shared.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

  • Active inquiries and client relationships: For the duration of our business relationship and a reasonable period thereafter
  • Call recordings: Retained for up to 12 months for quality assurance, then deleted unless a longer retention period is required by law
  • CRM records: Retained for the duration of the client relationship and as required for legal and business record-keeping

You may request deletion of your personal information at any time by contacting us (see Section 11).

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encrypted data transmission (HTTPS/TLS)
  • Secure, access-controlled storage of CRM data and call recordings
  • Environment variable isolation for API credentials and secrets
  • Role-based access controls limiting data access to authorized personnel only

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal and contractual obligations
  • Opt-out of communications: Unsubscribe from text messages by replying STOP, or from emails by clicking the unsubscribe link
  • Withdraw consent: Withdraw your consent to call recording at any time (note: this may limit our ability to serve you by phone)

To exercise any of these rights, please contact us using the information in Section 11.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us:

TMS Productions, LLC d/b/a The Talking AI

Email: support@thetalkingai.com

Phone: (321) 328-5443

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.